ERP Implementation

The iOM Group has a proven track record of over 18 years in implementing ERP solutions. iOM's superior performance in this arena stems from its resource base of professionally qualified senior Business and Technical consultants and an adherence to tried and tested methodologies of implementation. Such methodologies include iOM's own Structured Implementation Programme (SIP) and Oracle's Fast Forward methodology.

Where an ERP system vendor employs or has designed an implementation methodology specific to that vendors applications, iOM would deploy consultants who have undergone formal training and worked with those methodologies. Every activity is recorded on a CSR (Customer Service Report) and processed on the iOM CSR system, from which clients receive a monthly statement of work performed.
Implementations carried out by iOM include Business solutions such as ORACLE, Scala Business Solutions, SunSystems, GEAC System 21. iOM also deploys CRM solutions and Business Intelligence (BI) tools.

There are many factors, which have contributed to the success of ERP implementations by the iOM Group. Some of the Critical Success Factors are attributable to:

  • Project Managers, Business and Technical Consultants with in-depth hands-on experience working with the customer as an integral team to propose the solution.

  • The project team for the implementation comprises resources from the group knowledgeable in the industry sector the Customer's business focuses on.

  • The iOM team is able to communicate fluently in many languages such as English, Mandarin, Thai, Hindi, etc. This enables the customer's staff at all levels to interact freely in their respective local languages in connection with the Business Process Study and Re-engineering (if necessary).

  • The iOM Consultants work and speak the local language of the country and therefore understand better to implement local practices and the statutory requirements efficiently.

  • The Group has a pool of professionals who are deployed at short notice to any country.

  • Extensive Training and Transfer of Knowledge to every level at the customer site takes place during the implementation, which ensures that system users are able to handle their day-to-day operations with greater confidence.

  • iOM provides on-line 24 hour post implementation support and maintenance to customers in any part of the World through the International Support Centre.